Refund policy

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us
SOVELUNA
Viktoria Elisabeth Bolek
Stromstraße 39-45/1/7, 1200 Vienna, Austria
Email: hello@soveluna.store
by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

DIGITAL CONTENT AND LOSS OF THE RIGHT OF WITHDRAWAL

SOVELUNA provides digital content that is not supplied on a tangible medium, including downloadable e-books.

For paid digital content, the right of withdrawal ceases when SOVELUNA begins performance before the end of the withdrawal period if the consumer has expressly consented to the beginning of performance before the end of that period, has acknowledged that this results in the loss of the right of withdrawal, and the legally required confirmation of the contract has been provided on a durable medium.

The purchased digital content is made available for download following completion of the order.

MODEL WITHDRAWAL FORM

(If you wish to withdraw from the contract, please complete and return this form.)

To:
SOVELUNA
Viktoria Elisabeth Bolek
Stromstraße 39-45/1/7, 1200 Vienna, Austria
Email: hello@soveluna.store

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*):

Ordered on ()/received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.